contact-centre-compliance

Contact Centers: the benefits of DTMF credit card payment processing filtering – having the right contact centre processes in place

The benefits and costs associated with IP Solutions AgentSecure credit card DTMF filtering are numerous, but they all lead to the same conclusion: they ensure that you have the right contact centre processes in place are you are guaranteed that your Read More

How To Reduce The Average Call Handling Time in The Contact Centre

How To Reduce The Average Call Handling Time In The Contact Centre

Average call handling time is one of the most important KPI’s in the contact centre and one of the most challenging for Contact Centre Managers. We have collated the best tips from various sources to help you address some of the Read More

Pause call recording is quickly becoming legacy technology in the contact centre

Pause and Resume call recording in the contact centre

Pause-and-resume recording is quickly becoming a legacy solution that no longer efficiently serves the purpose it was designed for, namely to facilitate and ensure Payment Card Industry Data Security Standards (PCI DSS) compliance in the contact centre. Technology has matured over Read More

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Australian Call Centre Employee Stealing Customer Information!

High profile data breaches are becoming common in mainstream news reports across Australia. It was reported that an Australian call centre employee stole customers personal information and sold them to an organised crime syndicate who used them to take out fraudulent Read More

How To Ensure Card Data Security With

How To Ensure Card Data Security With Over-The-Phone Payments.

Contact centre’s face many challenges around PCI DSS Compliance and have become the latest target for data breaches globally. Learn how to make it easy to protect your staff, customers and brand.  The quickest and easiest way to make your call Read More

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