PCI DSS compliance in the call centre environment can be particularly confusing for merchants with misinformation coming from vendors, banks and other parties. Many merchants are also mistaken in the belief that pause call recording is the answer to the PCI DSS compliance requirements, it is important to note that this only addresses a small portion of the requirements.

The key for merchants is to work with a partner which has in-depth experience, expertise and the flexibility to interoperate with specific call centre workflows. Depending on the clients requirements we can explore a range of approaches, from diverting credit card data from the call centre, IVR interfaces, negating the need for customers to verbalise credit card details to initiate payment, to securing the call centre capture and downstream payment processes with the ancillary benefit of being able to subsequently initiate credit card payments without the need to store credit cards within the merchants environment.

Our experience and expertise in this area can be leveraged to help merchants achieve and maintain PCI DSS compliance in a timely and cost effective manner.

Please feel free to contact us to discuss your requirements in greater detail.

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