IP Solutions IVR services utilise the state of the art Comsys SpeechFrame IVR platform, offering enterprise grade reliability, flexibility and scalability with significant bust capacity ensuring the highest service levels are maintained during peak periods.
The technology is used by a diverse range of blue chip clients including a major regional telecommunications company. The cloud based IVR platform is level 1 PCI DSS certified with significant capacity and redundancy. The flexibility inherent within the platform enables replication of client side processes with customisation of all facets such as voice talent, scripts, call flows & diversions, data exchange & validation, data look up and multi type payment processing. “The platform has been fully developed by Comsys for the implementation of interactive services and solutions. It makes use of all the modern technologies such as vXML, cc-XML, java and SOAP. The platform is fully web based and can be expanded with a graphical Service Creation Environment. The platform supports many different interfaces and various protocols”.
Contact us to discuss how our IVR services can be delivered to reduce PCI DSS compliance costs, improve customer payment options, security and cash flow.