Tourism in Australia represents a large section of the Australian economy but hospitality doesn’t only apply to hotels. It refers also to restaurants, bars, theme parks, airlines and tourist attractions Tourism, especially the hotel industry, is an important contributor to Australia’s economy and continues to enjoy buoyant growth, despite the slowing of the overall economy. Today, the Travel, Hospitality and Leisure (THL) industry is going through an unprecedented period of change. Businesses are faced with increasingly complex issues on brand differentiation, operational excellence, asset ownership, emerging technologies and growth. Franchises have the additional burden of managing remote locations whilst protecting brand integrity and providing network uniformity.
Not long ago, it was enough for hotels and restaurant chains to offer their patrons pleasant surroundings and a reasonable menu. Today, technology is making many of those same customers more adventurous. Using the Internet, they frequent review sites, blogs, and social networks to compare notes with other “foodies” and travellers. For growing numbers of consumers decisions about where to eat or stay are no longer based on the proven, but on the possible.
In turn, restaurants and hotels are deploying analytics, social and mobile tools, and a host of versatile, cloud-based applications to develop a highly detailed understanding of what customers want, and how they want to interact in store. And they’ve built agile kitchen and service operations that can quickly adapt to evolving customer expectations. Welcome to the decade in which technology is empowering customers and businesses alike. Queue busting, self-service and immediate access to information will become the new norm.
Key players in this industry understand the importance of advanced technologies while also knowing the value of being vigilant against not only physical theft but also cybercriminals. Trustwave’s 2012 Global Security Report shows that the food and beverage, retail, and hospitality industries accounted for more than 85 per cent of all data breach investigations. These three industries have at least one thing in common: they process large volumes of credit card payments. The factors that make a business successful can be the factors that make them particularly vulnerable to hackers including: (1) the use of vulnerable point-of-sale devices (“POS”) and wireless networks; particularly allowing customers to use “free Wi-Fi”, (2) the difficulty of enforcing compliance with the Payment Card Industry Data Security Standard (“PCI DSS”) in a franchise network where franchisees all use a centralised payment processing network; (3) the volume of card transactions across disparate legacy based systems; and (4) the retention of card data for ease of reuse, reservations and other personal information for use in loyalty programs.
IP Solutions offers a range of solutions to the THL industry which reduce the cost, risk and lead times associated with security and compliance. Learn how other operators have addressed their PCI Compliance, Payments and Network Security challenges:
- PCI DSS Professional Services – IP Solutions has extensive experience assisting companies achieve and maintain compliance utilising a range of services and solutions which have the flexibility to meet the unique needs of the TMT industry.
- Credit Card Data Discovery – IP Solutions scanning tools rapidly define the scope of a PCI assessment or certification project by concentrating efforts and focussing resources in line with the PCI Councils prioritised approach. It is also the ideal tool to ensure ongoing compliance is maintained.
- Tokenisation Payments & Secure Card Storage – cardholder information is securely exchanged using tokenization technology and stored securely off site in Level 1 PCI DSS compliant encrypted datacentres, thereby reducing the risks and financial exposure associated with potential breaches within the merchant’s environment.
- IVR Pay by Phone – PCI compliant fully hosted IVR services for clients who are looking to streamline their payment operations, reduce their cost base and free up resources.
- Call Centre Compliance – reduce complexity of achieving and maintain compliance by taking the call centre out of scope for PCI. IP Solutions offers three solutions which address payment processing and PCI DSS Compliance within call centre environments.
- MerchantSecure Network Management, Security & Productivity Solution – a fully managed cloud based network security and compliance service, with onsite security appliances.
- Mobile Device Security – IP Solutions has custom built solutions which interoperate with iPhones, smartphones and tablets which enable secure payment processing via credit cards, wallets, tokens across a diverse range of devices.
Online Security & Compliance – IP Solutions offers an extensive range of online security payment solutions ranging from virtual terminals to online payment and advanced customer billing portals.
IP Solutions is unique in its ability to offer multiple security solutions, payment types, across multiple payment channels and devices to multiple banks in Australia and overseas.
Read success story & typical scenarios:
- Eagle Boys
- Hospitality scenario
- Franchise scenario